Frequently Asked Questions
Everything you need to know about shopping with Gibson.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Gibson products come with a standard one-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but if you contact us within one hour of placement, we will do our best to accommodate any changes or cancellations.